Welfare & Pastoral Care
Comprehensive support ensuring every student's wellbeing and success
Our Commitment to You
At Cardiff Academy, we take our duty of care very seriously. Every student is assigned a personal tutor who monitors academic progress and provides pastoral support throughout their time with us. We're here to help with any concerns, big or small.
Personal Tutor System
Every student is assigned a dedicated personal tutor who provides:
- •Regular one-to-one meetings to discuss progress and concerns
- •Academic guidance and study skills support
- •UCAS application assistance and university guidance
- •Liaison with parents and guardians (with student consent)
- •Coordination of support services when needed
Safeguarding
The safety and welfare of our students is our top priority:
- •Designated Safeguarding Lead available to all students
- •All staff trained in safeguarding and child protection
- •Clear policies and procedures for reporting concerns
- •Safe environment with CCTV and secure access
- •Online safety guidance and support
Support Services
Emotional Support
- •Confidential counselling
- •Mental health awareness
- •Peer support networks
Academic Support
- •Study skills workshops
- •Time management guidance
- •Exam stress management
Practical Support
- •Accommodation advice
- •Financial guidance
- •Immigration support
Medical Support
- •NHS registration assistance
- •First aid trained staff
- •Health information
International Student Support
We understand the unique challenges faced by international students:
- •Orientation programme for new students
- •Airport pick-up service (if booked in advance)
- •Help with opening bank accounts and registering with GP
- •Cultural adjustment support
- •Visa and immigration advice
- •Support during holidays for students who stay in the UK
Emergency Contact
If you have an urgent concern outside of academy hours, our emergency contact line is available 24/7 for all students. Your wellbeing is our priority, and we're here to help whenever you need us.
Emergency Line: Available through your student portal